Collections

Our in-house claim follow-up team calls and speaks to insurance carriers directly in or to keep up on continuous updates to make sure all denial claims are being worked in a timely fashion. Our team diligently stays in touch with both payers and patients to resolve payment issues and therefore expediating collections without delay. We also aggressive pursue both secondary and tertiary billing follow-up until the entire account is completely worked and we are satisfied with the results of the adjudication process. Our approach with paid-to-patient accounts starts from the front-end to the moment payments are received. We meticulously review the billing process, post payments as they are received, regularly follow-up on pended claims, and apply and work all denials within days of their finalized date. Our follow-up process is what we do best and what we are most proud of. In addition, we have designed our processes to keep the in-house staff informed of all steps needed to work every claim. Notes are constantly being applied in the billing system with detailed accounts of each call and review. Most facilities face an increase in patient liability and bad debt which can negatively affect financial growth. Our team will work directly with each client to identify the patient’s true liability and determine a workable solution for payment for services rendered. We navigate clients through the process and assist with payment option such as payment plans, insurance issues, and financial assistance through charity care options.